FLUENT FLOORS SOLID & ENGINEERED PREFINISHED HARDWOOD FLOORING

The limited warranties set forth below apply only to pre-finished products. All warranties are limited to the original purchaser only.

FINISH WARRANTY

Fluent Floors warrants that the finish will not wear through to the wood within the amount of time specified or as long as the original purchaser owns the floor, whichever is less. Please refer to the individual product brochure for more information on your particular product. EXCLUSIONS AND LIMITATIONS DO APPLY. SEE BELOW FOR DETAILS.

  • Solid Prefinished - 25 Year Finish Warranty.*
  • Engineered Prefinished - 25 Year Finish Warranty.*

MATERIAL WARRANTY

Fluent Floors warrants that the products have been manufactured in compliance with the grading rules of Fluent Floors, and will be free from manufacturing defects for as long as the original purchaser owns the floor. Manufacturing defects do not include natural wood characteristics such as mineral streaks, knots, grain variations, normal minor differences between color of samples and the color of installed floors, color variations from board to board, or minor width variation. Due to the nature of wide width plank (3” and wider), some minor width variation is to be expected and is not considered a defect. Fluent Floors Solid and Engineered Wood flooring products are not recommended or warranted for installation over radiant heat.

SAMPLE DISCLAIMER: Samples are produced from finished flooring material and should be a representative of some part of your floor. Larger areas of finished flooring will contain a larger variation of color, knots, grain, filler and distressing. Aged samples that have been exposed to direct light may appear to be a different color than the new material in the box. You may want to view a large sample or carton prior to installation to insure the product meets your requirements.

EXCLUSIONS AND LIMITATIONS

These warranties do not cover damage, indentations, scratches, or stains arising from negligence, accidents, abuse, fire or excessive heat, abnormal wear, construction, spike heels, grit, sand or other abrasives, dents, insect infestation after the product has left our factory, or domestic animals. Splits and cracks after move-in are not normally manufacturer related.

These warranties do not cover damage caused by use of the flooring for purposes other than those for which it was designed; damage caused by disasters such as fire, flood, wind, and lightning; damage during shipment; or any other abuse or misuse by the purchaser.

It is critical that all installations are done in compliance with the procedures outlined in the Fluent Floors installation instructions, which can be found in each carton of flooring, on Fluent Floors website or through your Fluent Floors dealer. No damage or defects caused by improper installation or failure to provide a suitable installation environment are covered by this warranty. Failure to install your flooring in accordance with the instructions will void all warranties.

The sole obligation and liability of Fluent Floors under our limited warranties is to repair, replace, or refinish the floor, at Fluent Floors’ option. Only Fluent Floors’ floors that were professionally installed will be eligible for labor cost reimbursement. If you installed the floor yourself, we will cover the cost of replacement materials only. (Any and all labor costs must be pre-approved by the Fluent Floors Claims Department.)

These warranties EXCLUDE and will not pay consequential or incidental damages associated with any warranty claim. Fluent Floors will not pay costs associated with relocation during the repair process such as hotel, meals, or moving and storage of furniture. This limitation does not apply to claims for personal injury. Some states do not allow limits on warranties, or on remedies for breach in certain transactions. In such states, the limits in this paragraph may not apply.

No warranty coverage is provided for flooring that contains obvious defects of any kind that were installed nonetheless. If, before installation, you discover any flooring that has obvious defects, please immediately contact the dealer from whom the flooring was purchased and replacement flooring will be provided at no cost.

Only Fluent Floors approved cleaning products are appropriate for use on Fluent Floors products. Use of non-Fluent Floors approved cleaning and maintenance products, including oil soap or ammonia based products, will void all warranties. For a current list of approved products, please call your local dealer, or wood distributor.

The limited warranties do not cover color changes to any flooring which results from exposure to UV light. Normal exposure to sunlight will cause changes in the shading of any wood floor, and this is not considered a defect. Certain species including, but not limited to, American Cherry, Walnut, Brazilian Cherry, Tigerwood, and most Exotics, are especially susceptible to color change. Please contact your Fluent Floors retailer for more information. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.

After your floor is installed, it is critical to maintain the temperature and humidity of the home within the ranges set forth in the applicable installation instructions for the product. All windows must have window covering installed on them. Failure to follow these guidelines, especially with regard to humidity range, can result in a performance failure or damage to your floor. In addition, it is important to maintain your floor in accordance with the Fluent Floors maintenance instructions which can be found in the Fluent Floors maintenance flyer.

These warranties do not cover damage or unsatisfactory performance caused by excessive moisture or moisture vapor including, but not limited to, improper humidity inside the home, excessive ground moisture that migrates into the home for any reason, excessive sub-floor moisture, water leaks caused by broken pipes or appliances, improper cleaning methods such as wet mopping or automated cleaning machines, weather conditions or natural disasters such as flooding or excessive rainfall.

Since wood is a natural product, it will tend to expand and contract as moisture and humidity levels inside the home may change. Accordingly, normal expansion and contraction which results in minor separations between flooring boards are not covered by these warranties.

Any Fluent Floors product which is designated as “cabin grade”, “tavern grade”, “second”, or “as is” is not covered by the above warranties. Additionally, any Fluent Floors products designated as "discontinued" or "z-items" are not covered by the above warranties.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE ARE MADE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL FLUENT FLOORS BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE PURCHASE, USE, OR INABILITY TO USE THIS PRODUCT, FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. YOUR RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE VARY FROM STATE TO STATE. THUS, IT IS IMPORTANT TO RETAIN THIS WARRANTY INFORMATION. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT, OR EMPLOYEE OF FLUENT FLOORS HAS THE AUTHORITY TO INCREASE OR ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY.

HANDLING OF CLAIMS UNDER THIS WARRANTY

Claims must be filed within the coverage period, and information verifying the date of purchase may be required. Fluent Floors reserves the right to have a designated Fluent Floors representative inspect the floors and remove samples for technical analysis. If you need to file a claim under this warranty, first contact your Fluent Floors retailer. If for some reason, your retailer is unable to satisfy your claim, you may contact us at:

Fluent Floors, Claims Department
P.O. Box 65599
Salt Lake City, UT 84165-0599

Any and all disputes arising out of the purchase of Fluent Floors products or this warranty shall be subject to mandatory and binding arbitration in Salt Lake City, Utah pursuant to the rules of the American Arbitration Association. Any trials by jury are expressly waived

Fluent Floors Solid & Engineered Product Features

Product Pad & Recoat Sand & Finish Install Over Radiant Heat Where to Install
Solid Yes Yes No On Grade
Above Grade
Engineered Yes Yes No On Grade
Above Grade
Below Grade
*No Warranty - "Cabin," "Tavern," "Country," or "As Is" **If your floor is sanded down to the bare wood and a new finish is applied, all finish warranties must be assumed by the finish manufacturer.