FLUENT FLOORS VINYL PLANK FLOORING QUALITY ASSURANCE WARRANTY

CARE AND MAINTENENCE

During installation and after the flooring is completely installed, all dirt and construction debris should be removed and the floor swept clean. Immediately clean up all spills with a damp rag. Vacuum or sweep the floor regularly to remove all soil, grit and sand. Do not use vacuum with a beater brush. For regular maintenance, sweep dirt and damp mop regularly with warm water and vinyl floor cleaner. Do not use soap based detergents or abrasive cleaners. Instead, use neutral floor cleaners. To restore shine, use floor polish that does not contain oil based ingredients or solvents. Application of liquid floor cleaner at least once a month is recommended. To avoid possible permanent indentation or surface damage, proper floor protection devices must be used under the furniture and appliances. Exercise care when removing or replacing furniture or appliances. Always use clean equipment! Dirty equipment only redistributes the dirt.

ENVIRONMENTAL REQUIREMENTS

The moisture content of a concrete subfloor should not be over 5%. Higher moisture rates will lead to all types of problems. It will retard the setting of adhesive and also affect the bond strength and adhesion between the adhesive and subfloor. Temperature is also very important. Installation can be performed between 50℉ and 97℉. The ideal temperature is about 75℉. Temperatures over 97℉ will lead to a shorter set time of adhesive and a poor adhesion. Lower temperatures will prevent a proper bond between the surface and the plank. Proper acclimation is also of importance. We recommend at least 24 hours of acclimatization so the flooring substrate, the Vinyl plank and the adhesive are exposed to the right condition.

LIFETIME LIMITED RESIDIENTAL WARRANTY

Lifetime Limited Residential Warranty applies only in the following instances:

  • Products that have a 0.5mm wear layer only
  • Original purchaser of the material only
  • Must be installed per manufacturer installation instructions
  • Will not wear through
  • Will not stain from common household stains
  • Will not contain manufacturing defects
  • Will not rip or tear from normal household use
  • The edges of the flooring will not curl

STANDARD 15-YEAR RESIDENTIAL LIMITED WARRANTY

Standard 15-Year Residential Warranty applies only in the following instances:

  • Products that have a 0.5mm wear layer only
  • Original purchaser of the material only
  • Must be installed per manufacturer installation instructions
  • Will not wear through
  • Will not stain from common household stains
  • Will not contain manufacturing defects
  • Will not rip or tear from normal household use
  • The edges of the flooring will not curl

LIGHT COMMERCIAL 10-YEAR LIMITED WARRANTY

For light commercial installations, the product is warranted to be free from manufacturing defects and will not wear through the printed image for 10 years from the date of purchase if installed according to the installation instructions. If a defect covered by this warranty is reported to Fluent Floors in writing within 10 years of purchase, Fluent Floors will supply new material of the same or similar grade sufficient to repair or replace the defective material. Light commercial warranty applied on to products that have a 0.5mm wear layer and thicker.

HANDLING OF CLAIMS UNDER THIS WARRANTY

Claims must be filed within the coverage period, and information verifying the date of purchase may be required. Fluent Floors reserves the right to have a designated Fluent Floors representative inspect the floors and remove samples for technical analysis. If you need to file a claim under this warranty, first contact your Fluent Floors retailer. If for some reason, your retailer is unable to satisfy your claim, you may contact us at:

Fluent Floors, Claims Department P.O. Box 65599 Salt Lake City, UT 84165-0599

Any and all disputes arising out of the purchase of Fluent Floors products or this warranty shall be subject to mandatory and binding arbitration in Salt Lake City, Utah pursuant to the rules of the American Arbitration Association. Any trials by jury are expressly waived.

Any Fluent Floors products designated as "discontinued" or "z-items" are not covered by the above warranties.